Items designated as STOCK ship FOB from one of our distribution centers. All other items are FOB the point(s) of origin indicated. Unless otherwise requested by Buyer, goods will be shipped via carriers of our choice with shipping, handling, insurance, and packaging charges prepaid and added to the invoice. Any extra charges for services requested by Buyer, i.e., special routing, inside delivery, or pre-delivery notification must be paid by Buyer.
Damaged Shipments: Risk of Loss
Buyer should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, Buyer should note the extent of the damage on the freight bill and immediately notify the carrier. Although our responsibility for loss and damage ceases when the carrier accepts the products for shipment, we will, when notified, file a damage claim for goods shipped via a carrier of our choice, issue credit for the damaged goods and ship an immediate replacement. Buyer shall, at our option, return any damaged products to us pursuant to our instructions.
Return Goods Policy & Procedure
If it is necessary to return a product to us, Buyer must contact the our sales and service department within 30 days of invoice date for a Returned Goods Authorization Number and shipping instructions prior to the returning of the merchandise. All returns must be shipped prepaid, in resalable condition, and are subject to inspection for damage or misuse prior to issuance of a credit or refund and will be subject to a minimum 25% restocking charge for items shipped from our inventory, and subject to manufacturer restocking charges for drop ship items. Custom and made-to-order products are non-returnable except with the prior written approval from the manufacturer. If the return is due to our error, we will issue a full credit including shipping charges.